Sunday, July 21, 2013

little things about me....


  annyeonghaseyo !!!  HYE handsome n gorgeous

bloggerz! It's my blog... i can do what ever i want! ! !.(^______^) heheheh....
WELL...WELL...WELL... let's start by introducing myself. shall we??
THE name's  NUR ZULAIQA BINTI ABD RAHMAN... u can just call me Iqa...Qaqa...or Zulaiqa
was born on 15th of february 199_. im a gurl!!! n stay in kepong key ell...hahahha....
started studying from kindergarten at tadika aluan, then primary school was in S.K.Taman Ehsan. n the high school at S.M.K.Kepong...n get excellent result in SPM...

as in right now i'm in MALACCA, furthering my studies in Dip in Business Studies (INSURANCE)...
n YUP ! im going to be that HOT INSURANCE AGENT as u see in the movies that ladies are always trying to hook-up with......hahahah...just kidding!

last but not least...thats all for now..please do follow me n do share what u think about my blog an facts or anything...owkey??? cuz i'd really love to know... so....OVER and OUT!

kamsahamnida....annyeonghi gyeseyo....:)




      




Thursday, July 4, 2013

CHAPTER 2: IDENTIFYING COMPETITIVE ADVANTAGE

Yellow….lets continue with chapter TWO…

Lets start like this…

Competitive Advantage

*      A product or service that an organization’s customers place a greater value on than similar offerings from a competitor.

*      Competitive advantages are temporary because competitors will keep duplicate the strategy. After then, the company should create a new competitive advantage.




Porter’s 5 Forces Model

Michael Porter’s Five Forces Model is useful tool to aid organization in challenging decision whether to join a new industry or industry segment.

1.      Rivalry among existing competitors.
·         High – when competition is fierce in a market
·         Low – when competition is more complacent
·         Best Practices of IT:
a.      Wal-mart and its suppliers using IT-enabled system for communication and track product at aisles by effective tagging system.
b.      Reduce cost by using effective supply chain.

·         Existing competitors are not much of the threat:  typically each firm has found its "niche".
·         However, changes in management, ownership, or "the rules of the game" can give rise to serious threats to long term survival from existing firms .

2.      Buyer Power
·         High – when buyers have many choices of whom to buy.
·         Low – when their choices are few.
·         To reduce buyer power (and create competitive advantage), an organization must make it more attractive to buy from the company not from the competitors.
·         Best practices of IT-based :
ü  Loyalty program in travel industry (e.g. rewards on free airline tickets or hotel stays )

3.      Supplier Power
·         High – when buyers have few choices of whom to buy from.
·         Low – when their choices are many.
·         Best practices of IT to create competitive advantage.
·         E.g. B2B marketplace – private exchange allow a single buyer to posts it needs and then open the bidding to any supplier who  would care to bid. Reverse auction is an auction format in which increasingly lower bids.



4.      Threat of Substitute Products and Services
·         High – when there are many alternatives to a product or service.
·         Low – when there are few alternatives from which to choose.
·         Ideally, an organization would like to be on a market in which there are few substitutes of their product or services.
·         Best practices of IT :
 Electronic product -same function different brands

5.      Threat of new entrants
·         High – when it is easy for new competitors to enter a market.
·         Low – when there are significant entry barriers to entering a market.
·         Entry barriers is a product or service feature that customers have come to expect from organizations and must be offered by entering organization to compete and survive.
·         Best practices of IT
new bank must offers online paying bills, account  monitoring to compete.




Porter’s  3 Generics Strategies





1.      Cost Leadership
·         Becoming a low-cost producer in the industry allows the company to lower prices to
          customers.
·         Competitors with higher costs cannot afford to compete with the low-cost leader on
           price.

2.      Differentiation
·         Create competitive advantage by distinguishing their products on one or more
          features important to their customers.
·         Unique features or benefits may justify price differences and/or stimulate demand.

3.      Focused Strategy
·         Target to a niche market
·         Concentrates on either cost leadership or differentiation.


 Relationship between business process and value chain


  1. Supply Chain - a chain or series of processes that adds value to product & service for customer.
  2. Add value to its products and services that support a profit margin for the firm



Diagram shows the SUPPLY CHAIN;  a chain or series of processes that adds value to product and services for customer.



Lets end your reading with Surah Al-Asr...
the end PEEpzz....
xoxo..muaahhh! 



CHAPTER 1 : BUSINESS DRIVEN TECHNOLOG

How does IT impact on business operation?

As we all know, IT increase advancements in technology impact businesses because it creates less of a need for manual labor.

Understanding information technology provides great insight to anyone learning about business.



DEFINITION

Information Technology (IT)  -  a field concerned with the use of technology in managing and processing  information. IT is an important enabler of business success and innovation.

Management Information System (MIS) - a general name for the business function and academic discipline covering the application of people, technologies and procedures to solve business problems. MIS is a business function, similar to accounting, finance, operation and human resources.

When beginning to learn about information technology it is important to understand
  1. Data - raw facts that describe the characteristic of an event.
  2. Information - Data converted into a meaningful and useful context.
  3. Business intelligence – applications and technologies that are used to support decision-making efforts
  4. IT cultures 
Example of data, information and business intelligent.


IT CULTURES

Information-Functional Culture
·         Employees use information as a means of exercising influence or power over others.
Information-Sharing Culture
·         Employees across departments trust each other to use information to improve performance.
Information-Inquiring Culture
·         Employees across departments search for information to better understand the future and align themselves with current trends and new directions.
Information-Discovery Culture
·         Employees across departments are open to new insights about crisis and radical changes and seek ways to create competitive advantages.

Information Technology’s Impact on Business Operations

         Organizations typically operate by functional areas or functional silos

         Functional areas are interdependent


well...well...well....im done! 
XOXO..published....


CHAPTER 3: STRATEGIC INITIATIVES FOR IMPLEMENTING COMPETITIVE ADVANTAGES

WAzzzuppp...wazzzup!!!
NOW ur At chaprter 3....
peepz...lets read n learn as to be a "GENIUS MAN"...
muahahahah....
bismillah....



1.      SUPPLY CHAIN MANAGEMENT (SCM)


*      It involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

*      There are 4 basic components of supply chain management:-

1.  Supply chain strategy
:
Strategy for managing all resources to meet customer demand for all products and services.
2.  Supply chain partner
:
The partners chosen to deliver finished products, raw materials, and services including pricing, delivery, and payment processes along with partner relationship monitoring metrics. 
3.  Supply chain operation
:
Schedule for production activities including testing, packaging, and preparation for delivery.
4.  Supply chain logistics
:
The product delivery processes and elements including orders, warehouses, carriers, defective product returns, and invoicing.
                                        












Diagram 1 shows Wal-Mart and Procter & Gamble (P&G) SCM

*      Effective and efficient SCM systems can enable an organization to:
ü  Decrease the power of its buyers
ü  Increase its own supplier power
ü  Increase switching costs to reduce the threat of substitute products or services
ü  Create entry barriers thereby reducing the threat of new entrants
ü  Increase efficiencies while seeking a competitive advantage through cost leadership

                                                             Diagram 2 shows Effective and efficient SCM systems effect on Porter’s Five Forces 





2.      CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
*      It involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and an organization's profitability
*      CRM systems help organizations understand and manage their customers

*      Many organizations, such as Charles Schwab and Kaiser Permanente, have obtained great success through the implementation of CRM systems
*      Charles Schwab recouped the cost of a multimillion-dollar CRM system in less than two years
o   The system allowed Schwab to segment its customers in terms of serious and nonserious investors
o   The CRM system looked for customers that had automatic withdrawal from a bank account as a sign of a serious investor
o   The CRM system looked for stagnant balances as a sign of a nonserious investor
o   Charles Schwab could then focus efforts on selling to serious investors, and spend less time attempting to sell to nonserious investors
*      Kaiser used CRM to enforce more rigorous eye-screening for diabetic patients
*      Ask your students to list other organizations that use CRM to increase sales and improve operations
o   Ritz-Carlton Hotels
o   Harrah’s
o   Harley-Davidson
*      CRM is not just technology, but a strategy, process, and business goal that an organization must embrace on an enterprise wide level
*      CRM can enable an organization to:
o   Identify types of customers
o   Design individual customer marketing campaigns
o   Treat each customer as an individual
o   Understand customer buying behaviors


3.      BUSINESS PROCESS REENGINEERING (BPR)
          BUSINESS PROCESSa standardized set of activities that accomplish a specific task, such as processing a customer’s order

          BUSINESS PROCESS REENGINEERING (BPR)the analysis and redesign of workflow within and between enterprises

The purpose of BPR is to make all business processes best-in-class

*      SEVEN PRINCIPLE OF BUSINESS PROCESS REENGINEERING
                                             i.            Organize around outcomes, not tasks
                                           ii.            Identify all the information’s process and prioritize them in order of redesign urgency
                                          iii.            Integrate information processing work into real work that produces the information
                                         iv.            Treat geographically dispersed resources as though they were centralized
                                           v.            Link parallel activities in the workflow instead of just integrating their results
                                         vi.            Put the decision point where work is performed and build control into the process
                                        vii.            Capture information once and at the source

          BPR reached its heyday in the early 1990s when Michael Hammer and James Champy published their best-selling book, Reengineering the Corporation.
          The authors promoted the idea that radical redesign and reorganization of an enterprise (wiping the slate clean) sometimes was necessary to lower costs and increase quality of service and that information technology was the key enabler for that radical change.
          Hammer and Champy believed that the workflow design in most large corporations was based on invalid assumptions about technology, people, and organizational goals. They suggested seven principles of reengineering to streamline the work process and thereby achieve significant improvement in quality, time management, and cost.


*      Finding Opportunity Using BPR
                                 i.            A company can improve the way it travels the road by moving from foot to horse and then horse to car
                               ii.            BPR looks at taking a different path, such as an airplane which ignore the road completely
                              iii.            Progressive Insurance Mobile Claims Process
                             iv.            Types of change an organization can achieve, along with the magnitudes of change and the potential business benefit


4.      ENTERPRISE RESOURCE PLANNING (ERP)
Ø  integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise wide information on all business operations
Ø  Keyword in ERP is “enterprise”
Ø  ERP systems collect data from across an organization and correlates the data generating an enterprise wide view
Ø  The true benefit of an ERP system is its ability take the many different forms of data from across the different organizational systems and correlate, aggregate, and provide an enterprise wide view of organizational information


~THE END~